Privacy policy

Privacy Policy

 

Last updated: March 9, 2026

 

Roast Suppliers Trading Co. operates this website and online store, including all related information, content, products, and services (the “Services”). The store is hosted on Shopify, which provides the ecommerce platform that enables us to offer our products and services to customers.

 

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, interact with our Services, or make a purchase.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We collect personal information necessary to provide our services and process orders.

This may include:

 

Contact information

  • Name
  • Shipping address
  • Billing address
  • Email address
  • Phone number (if provided)

Order and transaction information

  • Products purchased
  • Order history
  • Payment confirmation
  • Transaction details

Account information
If you create an account:

  • Login credentials
  • Preferences and account settings

Communications
Information you provide when contacting customer support.

 

Technical and usage information

  • IP address
  • Browser type
  • Device information
  • Interaction with the website
  • Pages visited and actions taken on the site

This information helps us operate, secure, and improve our Services.

How We Collect Personal Information

We collect information in several ways:

 

Directly from you
When you:

  • place an order
  • subscribe to updates
  • contact customer support
  • create an account

Automatically
Through cookies and similar technologies when you browse our website.

 

Through service providers
Such as payment processors, shipping partners, and ecommerce technology providers.

How We Use Your Information

 

We use personal information to:

 

Process and fulfill orders
Including payment processing, shipping, and order confirmation.

 

Provide customer support
Responding to questions, requests, or service inquiries.

 

Improve our website and services
Understanding how customers interact with the store.

 

Send service communications
Including order confirmations, shipping updates, and account notifications.

 

Send marketing communications
If you choose to subscribe to origin updates or promotional emails.

You can unsubscribe from marketing emails at any time.

Sharing of Personal Information

We only share personal information when necessary to operate the business.

This may include sharing with:

 

Shopify
Our ecommerce platform provider, which processes data to enable store functionality.

 

Payment processors
To securely process payments.

 

Shipping providers
To deliver your order.

 

Technology and service providers
Who assist with hosting, analytics, or customer service.

We do not sell customer personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • operate the website
  • remember customer preferences
  • analyze website traffic
  • improve user experience

You can adjust your browser settings to refuse cookies, although some features of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • fulfill orders
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • request access to your personal information
  • request corrections to inaccurate information
  • request deletion of certain personal information
  • withdraw consent to marketing communications

To make a privacy request, contact us using the information below.

International Data Transfers

Because our store is hosted on Shopify and uses global service providers, personal information may be processed outside Canada.

These providers are required to handle personal data in accordance with applicable privacy protections.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact:

 

Roast Suppliers Trading Co. – Ontario, Canada
Email: CustomerService@roastsuppliers.com