Refund policy

All coffee products sold by Roast Suppliers Trading Co. are final sale.

Due to the perishable nature of coffee and for food safety reasons, we do not accept returns or exchanges once an order has been fulfilled and shipped.

If your order arrives damaged, defective, or incorrect, please contact us within five (5) days of confirmed delivery at customerservice@roastsuppliers.com Please include your order number and clear photographs of the issue so we may review your claim promptly.

If a claim is approved, we will determine the appropriate resolution, which may include a replacement shipment, store credit, or refund, depending on the circumstances.

We do not offer refunds or returns for:

• Change of mind
• Taste or roast preference
• Orders placed incorrectly by the customer
• Products that have been opened or stored improperly after delivery

Wholesale orders are final sale and subject to separate wholesale terms and conditions.